Consumer Duty at Skybound Wealth UK
Our commitment to good client outcomes
Last reviewed: 24 June 2026
Financial advice should help clients make better informed, better prepared and more confident financial decisions.
At Skybound Wealth UK, Consumer Duty is not treated as a compliance exercise. It is a client standard. It shapes how we advise, how we communicate, how we assess value, and how we monitor the outcomes our clients receive.
We are authorised and regulated by the Financial Conduct Authority. The FCA’s Consumer Duty requires firms to act to deliver good outcomes for retail clients.
For us, that means advice must work for the client. Not just on paper. Not just at the point of recommendation. Over time.
What Consumer Duty Means For You
Consumer Duty means you should expect advice that is suitable, clearly explained, fairly priced and aligned with your needs.
It also means you should be able to understand:
- what we recommend
- why we recommend it
- what it costs
- what risks are involved
- what service you will receive
- how the advice supports your objectives
Good advice should not leave clients confused. If something is complex, our role is to explain it properly.
Independent, Holistic Financial Advice
Skybound Wealth UK provides independent financial advice. This means our recommendations are not restricted to a narrow panel of providers, products or platforms.
Our advice is based on your circumstances, objectives and needs.
In practice, this means:
- we assess your wider financial position
- we consider suitable solutions from across the relevant market
- we recommend action only where it is suitable and in your interests
- we review whether existing arrangements should be retained or changed
- we consider cost, risk, suitability and long-term value
Independence matters because advice should be led by the client’s outcome, not by product availability or commercial bias.
Our approach is also holistic. Most financial decisions do not sit in isolation. A pension decision can affect retirement income, tax planning, estate planning and family security. An investment decision can affect liquidity, risk, timeframes and future flexibility.
Where relevant, we consider the full picture, including:
- savings and investments
- pensions and retirement planning
- protection and family security
- tax considerations
- estate planning
- property and mortgage planning
- cross-border issues
- long-term financial objectives
The aim is not to sell a product. The aim is to help you make better financial decisions.
Who We Advise
Our UK business advises individuals and families who value clear, professional financial planning.
Many clients come to us because they want structure around retirement, investments, pensions, protection, estate planning or long-term wealth management. Others come to us because their financial life has become more complex.
That may include UK residents with overseas assets or pensions, individuals returning to the UK after living or working abroad, or internationally mobile professionals requiring UK-compliant advice.
These situations can involve additional complexity, including legacy products, cross-border tax considerations, provider restrictions or historic arrangements that need careful review.
Complexity does not always mean something needs to change. Sometimes the right advice is to retain an existing arrangement. Sometimes it is to simplify. Sometimes it is to restructure. Consumer Duty means reaching the right outcome, not defaulting to unnecessary action.
Our services may not be suitable for individuals seeking execution-only services, short-term speculative investments, or advice outside of regulated UK financial planning.
Property, Mortgage and Protection Advice
Property decisions often form an important part of a client’s wider financial plan.
Through Skybound Property & Finance, we support clients with property finance, mortgage advice and associated protection planning. This may include residential mortgages, remortgages, home moves, buy-to-let finance, green mortgage considerations and protection linked to property or family security.
Our approach is consistent with our wider advice process. We consider affordability, suitability, cost, risk, protection needs and the impact of any borrowing on the client’s broader financial position. Mortgage and property advice should not sit in isolation. It should support the client’s overall financial outcome.
Price, Value and Ongoing Advice
We believe clients should receive fair value from the advice and service they pay for.
Fair value does not simply mean the lowest cost. It means the cost of advice should be reasonable when compared with the work involved, the service provided, the complexity of the client’s position and the outcome being pursued.
Depending on the service agreed, our advice may include:
- personal financial planning aligned to your goals
- independent research and product selection
- attitude to risk and capacity for loss assessments
- suitability analysis and written recommendations
- implementation support where you choose to proceed
- ongoing review of your strategy and recommendations
- advice that responds to legislative, economic and personal change
We regularly assess whether our services continue to represent fair value, considering the advice provided, service delivery, client outcomes and feedback over time. Not all advice will include an ongoing service. Where ongoing advice is agreed, the scope, cost and review frequency will be clearly explained. If an ongoing service is no longer appropriate, or no longer represents fair value, it should be reviewed. That is part of our responsibility.
Full details of our fees and charges are provided during the advice process and are available on request or via our client agreement documents.
Clear Communication and Client Support
Financial advice often involves complex subjects. Pensions, investments, tax, risk, retirement income, mortgages, protection and legacy products can all be difficult to understand.
Our responsibility is to make the advice clear enough for clients to make informed decisions.
That means our communication should be:
- clear
- fair
- balanced
- not misleading
- written in plain English
- focused on the decision the client needs to make
We do not believe clients should have to decode financial jargon to understand their own money.
Supporting Vulnerable Clients
Clients can become vulnerable for many reasons. Health, bereavement, divorce, financial pressure, age, family circumstances or major life changes can all affect how someone understands information and makes decisions.
Where vulnerability is identified, we adapt our approach.
That may mean taking more time, changing how we communicate, involving trusted family members where appropriate, or making sure key decisions are explained in a way that is accessible and understood.
The standard remains the same: the client must be supported properly.
Monitoring Outcomes
Consumer Duty is not a one-off review. It requires firms to keep asking whether clients are receiving the right outcomes.
At Skybound Wealth UK, this includes reviewing:
- advice suitability
- ongoing service delivery
- value for money
- client communications
- complaints and feedback
- product and provider due diligence
- client outcomes over time
We use this oversight to improve how we advise, communicate and deliver services, ensuring clients continue to receive good outcomes over time. Good governance should not sit behind the scenes only. It should show up in how clients are treated.
What You Should Expect From Skybound Wealth UK
When working with us, you should expect:
- independent advice
- clear recommendations
- transparent costs and services
- clear disclosure of charges
- advice based on your circumstances
- ongoing support as your needs change
- a firm that takes client outcomes seriously
You should also expect honesty.
If we believe you should act, we will explain why. If we believe you should wait, we will explain why. If we believe your existing arrangements remain suitable, we will say so.
That is what proper advice looks like.
Complaints and How to Raise Concerns
If you are unhappy with any aspect of our service, we encourage you to contact us so we can try to resolve the issue promptly.
If we are unable to resolve your complaint, you may be entitled to refer it to the Financial Ombudsman Service (FOS). Further details are available on request or at www.financial-ombudsman.org.uk.
In Summary
Consumer Duty reinforces a simple principle: financial advice should serve the client.
It should be clear. It should be suitable. It should be fairly priced. It should be reviewed. And it should improve the client’s ability to make good financial decisions.
At Skybound Wealth UK, that is not a regulatory slogan. It is the standard we expect from ourselves.
